Environmental Services Group: Heath Keenan, Owner/Director
As one of the leading environmental services companies in Australia, Environmental Services Group specialise in the provision of network condition assessment, drainage services and waste management solutions throughout Geelong and Victoria.
We had the pleasure of chatting with Heath about the digital transformation of the business, and Connect Fleet’s role in that.
What were your previous pain points in the business, that drove you to want to implement GPS fleet management?
Not knowing where our units were during the day was becoming an issue for us. Our team are encouraged to work without the use of mobile phones, so we needed to gain more transparency with their locations and state of work. We also offer emergency services, and in order for us to run our business logistics better we needed to know where the assets were.
What efficiencies have been gained since partnering with Connect Fleet?
It has helped improve our internal communication, which has improved business activity and our processes are now running more efficiently.
We’ve seen improvements in fatigue management, the billing accuracy, and our transparency with customers has also improved since implementing Connect Fleet.
Describe some of the challenges of transitioning your business more into a digital landscape and ways you have overcome them?
There was a cultural misunderstanding in the business of why we were using GPS fleet tracking. To overcome this, we physically showed the staff what we were getting out of it.