Field service software supports fleet mobility
Easily manage staff, equipment and vehicles out in the field using our intelligent field service management software, and gain operational efficiencies.
Improve in-field communications and ultimately, customer satisfaction, with more effective job management.
- Schedule and allocate tasks to staff, direct to mobile
- View incorporated job scheduling and live status updates
- Use digital forms for mobiles
- Map out exact routes, add check points and send instant route updates
- Get automatic software updates fleet-wide
Trusted by businesses across Australia:
Field service management software benefits
Live fleet mobilisation
Do you know where your staff and assets are at any point in time? Knowing their whereabouts out in the field in real-time is critical to running an effective business. Incorporated job scheduling and live status updates means you can mobilise your fleet efficiently, dispatching jobs on the fly.
Proof of Delivery (POD)
Can you prove a delivery has been received? Avoid delivery disputes and assign accountability to your drivers with digital PODs. Electronically capture signatures, site photos, delivery details and communicate information amongst a team on-the-go to improve customer service.
Spending too much time on admin tasks? Move your business paperless and go digital with our online forms. Our software allows you to customise the information on each of your work orders ensuring you collect the relevant information including site details, photos and customer signatures.
Want to spend less time on the phone and more time on your business? Task allocation direct to mobile allows you to schedule/allocate tasks to staff and notify them directly via our GPS tracker app. Arm your workforce with all the information they need including requests and directions.
Improved worker safety
Do your staff feel safe working remotely? Workers have peace of mind when working remotely, knowing that GPS technology provides their current location, should an incident occur. Worker safety is enhanced with a customisable SOS button, check-in functionality and internal chat functionality.
Seamless S/W updates
Want to be sure you’re running the latest software? With cloud technology, software updates for the ConnectTrak platform are automatically delivered direct to your devices, reducing the need for additional IT support. Seamless delivery ensures operations aren’t interrupted compared to manual updates.
Can you respond accurately and quickly to your customers? Easily manage job details via our intelligent platform and signal work updates to your field service team via instant mobile chat. Dispatchers can notify customers with live status updates on work.
“We all found the Connect Fleet platform easy to navigate and intuitive for our users. The visibility we have now is helping us make informed business decisions to ensure we keep delivering the best service to our customers, every single day.”
Director, Aussie Excavators Plant Hire
Field service management refers to the effective management of a remote workforce and resources.
Utilising field service management software helps businesses to better communicate with field employees to enhance productivity, and improve the customer service experience by giving greater visibility over task progress.
Employees will appreciate a better flow of communications with head office, in real time. Field service scheduling enables dispatchers to update jobs on the fly—including requests and giving directions—direct to mobile, reduces the need for employees to return to the office between jobs or numerous phone calls.
Digital proof of delivery (POD) capability reduces time-consuming paperwork for employees, allowing them to get on with the job at hand rather than duplicating admin tasks at the end of the day.
A field service management solution also gives remote workers peace of mind, knowing that GPS technology gives ConnectTrak administrators a driver’s current location, should an incident occur. Worker safety is further enhanced with an SOS button, check-in functionality and instant chat messaging.
Yes, absolutely! We encourage you to schedule a personalised demo and experience a live tour of our software platform with one of our solutions experts.
To start the process, one of our team members will call you to ask a few standard questions to help us truly understand your unique requirements. We then tailor the demonstration based around your specific needs, industry, fleet type etc.
Yes. Client feedback consistently tells us that our software is easy to navigate, intuitive and quick to learn.
You can confidently manage your fleet at any time, from anywhere, on any device, using our all-inclusive platform.
Yes we do! Before the software goes live in your business, we offer comprehensive training on our GPS fleet management and operations software platform.
We also offer ongoing support and consultations to ensure you are extracting maximum value from your field service management software solution.
As many as you need! We don’t limit the number of users and you control user access levels.
Enhance your customer offering with pre-defined access to their data via our software platform.
Schedule your demo
Keep isolated or remote workers safe
Take a proactive approach and utilise GPS technology in our intelligent software to better manage the safety of remote or isolated employees.
Client story: Aussie Excavators, QLD
Plant hire leader embraces GPS technology to monitor and manage their assets down to the minute! Their responsive business is built on agility and technology.
Mitigate risk with Proof of Delivery (POD)
Prevent disputes with software that provides photo evidence of delivery, with a date/time/location stamp sent electronically to the company and recipient.